Ordering

How do I place an order?

Ordering from Loriano is easy, fast and secure. You can browse products, add them to your cart and place your order through our webshop at any time.

We guide you step by step through the ordering process. Before you place your order, you will see a clear overview of your products, the available shipping methods, payment options and total costs.

1. Select your products

Browse our extensive range and choose the products that suit your needs.

• Add a product: Click "Add to cart" to order an item.
• Change the quantity: You can easily change the quantity in your cart.
• Continue shopping: Feel free to add more products to your order.
• Remove a product: You can remove items from your cart at any time before placing your order.

Each product page provides information about the item, product specifications, current stock status and estimated delivery time.

Our advice: Want to receive your order as soon as possible? Choose products that are in stock and ready to ship.

2. Check your cart

Once you have selected all the products you want, open your cart.

Here you will find an overview of the selected items, quantities and prices.

Check that the selected products, colours, dimensions and versions match your requirements.

You can still make changes to your cart before proceeding to checkout.

3. Order as a guest or with a customer account

At Loriano, you can choose to place an order as a guest or with a personal customer account.

Creating an account is not required. You can also complete your order without registering.

However, we recommend creating a free customer account. This gives you access to your personal Customer Dashboard, where you can easily manage your orders and service requests online.

Benefits of a customer account

With a personal customer account, you can:

• Manage orders: View your current and previous orders together in one place.
• Track orders: Check the current order status and available tracking information.
• Request returns: Easily start a return request from the relevant order.
• Service and warranty requests: Submit a service request online and attach photos or videos straight away.
• Wishlist (Wishlist): Save your favourite products so you can easily find them later.
• Download invoices: View and download your invoices whenever you need them.
• Manage your details: Manage your personal details and saved addresses.
• Order again faster: Your order details are readily available for future purchases.

Ordering as a guest? You can still place your order and will receive the usual order and shipping confirmations by email. However, you will not automatically have access to all the features of an activated Customer Dashboard.

Your statutory consumer rights still apply in full when you order as a guest.

4. Enter your details and delivery address

During checkout, we ask for the details needed to process and deliver your order correctly.

You can enter your contact details, delivery address and, if applicable, a different billing address.

New customer? You can choose to create a personal customer account or check out as a guest when placing your order.

Existing customer? Log in with your account details to use your saved information and manage your order through your Customer Dashboard.

We recommend checking your delivery address carefully. An incorrect or incomplete address may cause delays or delivery problems.

5. Choose your shipping method

The available shipping methods are displayed automatically during checkout.

The options available depend on the products in your cart, the dimensions and weight of your order, and the destination country.

Depending on your order, you may be able to choose from:

• Home delivery: Your order is delivered directly to the delivery address provided.
• DPD Parcelshop: Have eligible parcels delivered to an available collection point near you.
• Pallet shipping: For larger or heavier items that are not suitable for standard parcel shipping.

Please note: Delivery to a DPD Parcelshop is not available for pallet shipments, large sinks and other products that exceed the maximum dimensions or weight limits.

The available shipping methods, any shipping costs and estimated delivery time are displayed during the ordering process.

6. Choose your payment method

At Loriano, we offer a range of secure payment methods so you can pay in the way that suits you best.

The available payment methods may vary by country, webshop, currency and order.

The payment options available for your order are therefore displayed automatically during checkout.

Depending on the country and order, these may include online bank payments, payment cards, digital wallets, bank transfers or pay-later methods.

Additional conditions may apply to certain payment methods, such as paying later or business payment solutions. Availability may depend on factors including the order value, stock status and the relevant payment provider’s approval criteria.

Any restrictions or additional costs will be displayed during checkout, if applicable.

7. Check and confirm your order

Before you place your order, you will see an overview of all the important details.

Please check:

• The selected products and quantities.
• The chosen colours, dimensions and versions.
• The delivery address and any billing details.
• The chosen shipping method.
• The estimated delivery time.
• The selected payment method.
• The total price, including applicable taxes and shipping costs.

Once all the details are correct, you can place your order using the designated order button.

Depending on your chosen payment method, you may be redirected to a secure payment page to complete the payment.

8. Receive your order confirmation

After successfully placing your order, you will receive an order confirmation at the email address you provided during checkout.

This confirmation contains the key details of your order, including the order number and the items ordered.

For payment methods where payment is not completed immediately, further processing may depend on receipt or confirmation of payment.

We recommend keeping your order confirmation until your order has been delivered in full.

9. Track your order

Once your order has been shipped, you will receive a shipping confirmation with the available track & trace information.

You can use this to track your shipment and view the estimated delivery date.

Have a customer account? You can also easily find your order details, current order status and available tracking information in your personal Customer Dashboard.

The average transit time from our warehouse is 1 to 4 business days, depending on the destination and carrier. The stated delivery times are estimates and do not guarantee delivery on a specific date.

Can I still change my order?

Have you noticed a mistake after placing your order, or would you like to change something?

Contact our Helpdesk Chat as soon as possible and provide your order number.

We will check whether the requested change is still possible.

Because orders are processed quickly, we cannot always make changes or cancellations once warehouse processing or shipping has begun.

Your statutory consumer rights still apply, of course.

Need help placing an order?

Do you have questions about a product, the available payment methods, shipping options or placing your order?

Our Helpdesk Chat is happy to help.

Tip: Create a free customer account when placing your order. You can then immediately enjoy all the benefits of your personal Customer Dashboard and easily manage your orders, returns and service requests online.

How can I track the status of my order?

At Loriano, you can easily check the current status of your order, from the moment you place it until delivery.

You can track your order with or without a customer account. Haven't created an account? You can look up your order directly using your email address and order number.

Once your order has been shipped, you will also automatically receive a track & trace link by email so you can follow the delivery.

1. Track your order without an account

Placed your order as a guest? No problem! You don't need to create an account to check your order status.

Here's how it works:

1. Click "Track Order"
   You'll find the orange "Track Order" button at the top right of our webshop.
2. Enter your email address
   Use the same email address you used to place your order.
3. Enter your order number
   You'll find this number in the order confirmation you received by email after placing your order.
4. Click "Track Order"
   Once you've entered both details, click the orange button to view your order details and current order status.

That's all! You can view your order without logging in, entering a password or creating a customer account.

2. Track your order through your Customer Dashboard

Have a personal customer account? You can view and manage your orders even more easily through your Customer Dashboard.

Here's how it works:

1. Go to our webshop and click the account icon at the top right.
2. Log in with your email address and password.
3. Open your personal Customer Dashboard.
4. Go to your order overview.
5. Select the order you want to view.

In your Customer Dashboard, you'll find your order history, current order status, available tracking information and invoices, among other things.

3. What do the different order statuses mean?

Your order goes through several stages before it is delivered to you.

Depending on its progress, you may see statuses such as:

• Order received: Your order has been successfully registered.
• Processing: Your order is being checked and prepared for shipping.
• Awaiting stock: One or more items you ordered are not yet available.
• Shipped: Your order has been shipped from our warehouse.
• Partially shipped: Part of your order has been shipped. The remaining items will follow later.
• Delivered: The carrier has marked the shipment as delivered.

The exact wording of the status may vary. You'll always find the most up-to-date information with your order.

4. How can I track my parcel?

Once your order has left our warehouse, you will automatically receive a shipping confirmation by email with the available track & trace information.

Using this tracking link, you can check:

• Whether the carrier has processed your parcel.
• Its last recorded location or status.
• The expected delivery date.
• Whether your parcel is on its way to your delivery address or a DPD Parcelshop.
• Whether your parcel has been marked as delivered.

Have a customer account? You'll also find the available tracking information in your Customer Dashboard.

Placed your order as a guest? You can look up your order using the "Track Order" button at the top right of our webshop, or use the tracking link in your shipping confirmation.

5. My order consists of multiple parcels

Some orders are shipped in multiple parcels. This may happen, for example, when products have different dimensions or are not all available at the same time.

In that case, multiple tracking numbers may be available.

Please note: Parcels shipped at the same time may be delivered on different days.

Always check the available tracking information before reporting a missing parcel.

6. When will my order be delivered?

Many of our products are available for immediate shipment from stock. The current stock status and expected delivery time are shown on the product page and during checkout.

Order before 16.00 on a working day? Your order will be shipped that same working day, provided all the products you ordered are in stock and suitable for standard parcel shipping.

From the time of shipment, the average transit time is 1 to 4 working days, depending on the destination and carrier.

Important: All delivery times shown are estimates. We do not guarantee an exact delivery date.

7. My tracking information isn't updating

Tracking information may temporarily remain unchanged even while your parcel is still on its way.

This does not necessarily mean your parcel has been lost. Sometimes the carrier does not record new scans until later.

First, check the latest information using your tracking link or the "Track Order" button on our webshop.

Is your order taking longer than expected, or have there been no new tracking updates for an extended period?

You can report this via our Helpdesk Chat.

Select a question about your order, then "My order has been shipped but never arrived".

You can report the issue using the online form. Once you submit it, a service ticket will be created automatically so our service team can investigate the shipment with the carrier if necessary.

8. My parcel is marked as delivered, but I haven't received it

Does the tracking information say your parcel has been delivered, but you haven't received it?

First, check whether it may have been delivered to a DPD Parcelshop, a neighbour or a previously agreed delivery location.

Check the tracking information for the shipment to find out.

Still can't find your parcel? Report it via our Helpdesk Chat so we can investigate the delivery.

9. Why do we recommend a customer account?

Although you can track your order without an account, we recommend creating a free customer account.

Your personal Customer Dashboard gives you several useful options:

• View orders: See all your orders in one convenient place.
• Track deliveries: Check the current order status and available tracking information.
• Register returns: Easily start a return request for your order.
• Service and warranty requests: Submit a service request online and attach photos or videos.
• Download invoices: View and download your invoices.
• Wishlist: Save your favourite products to your personal wishlist.
• Manage details: Manage your personal details and delivery addresses.

A customer account is entirely optional, but it makes managing your orders and service requests significantly easier.

Need help tracking your order?

Want to know where your order is or when it will be delivered?

Click the orange "Track Order" button at the top right of our webshop and enter your email address and order number.

Have a customer account? You can also view your order through your personal Customer Dashboard.

If there is an issue with shipping or delivery, you can report it via our Helpdesk Chat.

Why do we recommend scheduling an installation appointment only after delivery?

Are you planning a new kitchen, bathroom or renovation? We understand that you want to prepare the work properly and arrange for a plumber, technician or installer in good time.

However, we recommend making a final installation appointment only after your entire order has been received and checked.

Why is this important?

Although we do everything we can to deliver your order as quickly as possible, unexpected circumstances can arise.

• Delivery delays: Delays with suppliers or carriers may cause your order to arrive later than expected.
• Multiple shipments: Items from the same order may be delivered in separate packages on different days.
• Shipping damage: Despite our careful packaging, damage may occur during transit.
• Missing parts: Check that all ordered products and necessary accessories are present.
• Product specifications: Check that the products you received have the correct dimensions, colours and connections.

Check your order before installation

We recommend carefully unpacking and checking your order as soon as you receive it.

Check that all items are complete, undamaged and suitable for the planned installation.

Schedule your installer only when you are sure everything is present and in order. This will help you avoid unnecessary appointments, delays and potential additional costs.

What if I have already scheduled my installer?

Have you already made an installation appointment while your order is still on its way? Please bear in mind that the expected delivery date may change.

We do not guarantee exact delivery times and therefore recommend finalising your appointment only after you have received your entire order, if possible.

Costs for installers booked in advance, missed appointments or rescheduling work are not automatically reimbursed by Loriano.

How can I track my order?

Would you like to know the current status of your order?

Click the orange "Track Order" button at the top right of our webshop and enter your e-mail address and order number. You do not need a customer account to do this.

Do you have an account? You can also track your order via your personal Customer Dashboard.

Once your order has been dispatched, you will also receive a track & trace link by e-mail.

Is your order damaged or incomplete?

Have you received a damaged product, or is an item or part missing?

You can easily submit a service request via our Helpdesk Chat. Complete the online form and add photos if needed. A service ticket will be created automatically when you submit it.

Our advice

Order well in advance, preferably choose products that are in stock and schedule your installer only after your entire order has been delivered and checked.

This will help you avoid unexpected delays and additional costs during your kitchen or bathroom project.