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Do you have a physical store or showroom?

At Loriano, we specialize exclusively in online sales. We therefore have no physical store or showroom where you can view or buy our products.

Through our webshop, you can easily browse and order from our full range, whenever and wherever it suits you.

Can I view products before buying?

As we do not have a physical showroom, it is unfortunately not possible to view or try out our products in person beforehand.

To help you make the right choice, our product pages include detailed product information, images, technical specifications, dimensions and available versions.

This makes it easy to compare different products and decide which item best suits your needs.

Can I collect my order from the warehouse?

No, unfortunately it is not possible to collect orders directly from our warehouse, even by appointment.

Our warehouses are set up exclusively for storing, processing and shipping online orders.

For products suitable for standard parcel delivery, you can choose delivery to a DPD Parcelshop near you, if available.

Large sinks, pallet shipments and other bulky products are not suitable for delivery to a collection point.

What if the product does not meet my expectations?

We understand that it can sometimes be difficult to assess a product based solely on images and specifications.

That is why we offer consumers the option to return products within 30 days of receipt, in accordance with our returns policy.

You can inspect your order at home at your convenience and check whether the product meets your needs.

Is the product not what you were looking for? You can easily register a return through your personal Customer Dashboard or via our Helpdesk Chat.

Our additional return conditions apply to the extended return period after the statutory 14-day cooling-off period.

Need help choosing a product?

Are you unsure about the right dimensions, color, version or technical specifications for a product?

Our customer service team will be happy to help you make the right choice.

Simply contact us via our Helpdesk Chat. We will be happy to help with your product questions.

Do you really have your own stock?

Yes, Loriano has its own stock of products! Many of our products are available directly from stock and can therefore be shipped quickly from our warehouse.

We invest in maintaining ample stock of our products, so you don't have to wait unnecessarily for deliveries from manufacturers or suppliers.

What are the benefits of our own stock?

• Fast shipping: Products that are in stock can be processed and shipped immediately.
• Order before 16.00, shipped the same working day: Do you order on a working day before 16.00? Your order will be shipped the same working day, provided all items are in stock and suitable for standard parcel shipping.
• Up-to-date stock information: On our product pages and during checkout, you can clearly see whether an item is in stock. Where available, we also show the current quantity in stock.
• Clear delivery times: If a product is not available from stock, its expected delivery time is shown, so you know in advance approximately when to expect your order.

Are all products available from stock immediately?

Although we keep extensive stock of our own, not all products are always available immediately.

Some items are supplied to order or are temporarily out of stock. In that case, the expected delivery time is shown on the product page and during checkout.

Our advice: Want to receive your order as quickly as possible? Choose products whose stock status indicates that they are available immediately.

How quickly will I receive a product that is in stock?

Orders placed on working days before 16.00 are shipped the same working day, provided all ordered items are in stock and suitable for standard parcel shipping.

From the time of shipment, the average transit time is 1 to 4 working days, depending on the destination and carrier.

The stated delivery times are estimates. We do not guarantee an exact delivery date.

Can I collect my order from the warehouse?

No, our warehouses are set up exclusively for storing and shipping orders. Unfortunately, collection from the warehouse is not possible, even by appointment.

For eligible parcels, you can choose delivery to a DPD Parcelshop during checkout if this shipping option is available.

Questions about a product's availability?

You can find the current stock status and expected delivery time on the product page and during checkout.

Do you have any further questions about an item's availability? Feel free to contact us via our Helpdesk Chat. We'll be happy to help.

Can I receive a quote?

Would you like to order multiple products from Loriano? You can easily request a personalised quote.

For an order of 5 or more items, you can use our online quote request form. You can specify the products and quantities you want so that we can prepare a suitable proposal.

This option is available to both individual and business customers.

How can I request a quote?

Requesting a quote is easy and can be done entirely online through our Helpdesk Chat.

Follow these steps:

1. Open the Helpdesk Chat
   Click the Helpdesk Chat icon at the bottom right of our webshop.
2. Choose the quote option
   Click the "I want to request a quote for 5+ items" button.
3. Complete the online quote request form
   Specify which products you would like to order and the quantities you need.
4. Enter your contact details
   Provide the requested details so that we can prepare your quote and contact you.
5. Submit your request
   Once submitted, your quote request will be registered for our team to review.

What information do we need?

To prepare the most accurate quote possible, we ask you to provide the following information:

• Products: The items you would like to order, preferably with their article numbers (SKU).
• Quantities: The quantity required for each item.
• Contact details: Your name and email address.
• Company details: Your company name and VAT number, if applicable.
• Delivery details: The country and delivery address for which the quote is intended.
• Additional requirements: Any special considerations or specific requirements for your order.

The more complete your request, the more accurately we can prepare your quote.

Do I need a customer account?

No, you do not need a customer account to request a quote.

You can access the quote request form directly through our Helpdesk Chat, even if you do not yet have an account.

However, we recommend creating a free customer account if you order from us regularly. Through your personal Customer Dashboard, you can easily manage orders, download invoices, register returns and submit service requests.

What happens after I request a quote?

Once we have received your request, we will review the products and quantities you want and the available options.

Based on this, we will prepare a personalised quote with the applicable prices and any shipping costs.

If we need additional information, we will contact you.

After reviewing your request, we will send you our proposal and information on how to proceed with your order.

Can I request a quote as an individual customer?

Yes, our quote service is available to both individual and business customers.

Whether you need multiple products for a kitchen renovation, a bathroom project or a larger business order, you can easily submit a quote request for 5 items or more.

Do you need fewer than 5 items?

Would you like to order fewer than 5 items? You can order them directly through our webshop.

On each product page, you will find the current price, stock status and estimated delivery time. Any shipping costs are calculated automatically at checkout.

Request your quote easily

Would you like to order 5 or more items and receive a personalised quote?

Open our Helpdesk Chat and click "I want to request a quote for 5+ items".

Complete the online form and submit your request. Our team will review your requirements and prepare a suitable proposal for you.

Can I also place a business order?

Yes, both private and business customers can order from Loriano! We supply our products to consumers, independent professionals and businesses.

Whether you need products for your own project, a client or your business, you can easily place a business order through our webshop.

We also offer professionals a special Loriano B2B Partner Programme with attractive partner discounts and additional business benefits.

Would you like to take advantage of our business benefits? Visit our B2B Partner Page to explore the options.

Which businesses is our B2B Partner Programme for?

Our B2B Partner Programme is designed for professionals and businesses that regularly purchase kitchen, bathroom and interior products.

The programme is suitable for, among others:

• Kitchen and bathroom retailers: Stores and showrooms that offer our products to their customers.
• Installation and fitting companies: Plumbers, installers and other tradespeople who purchase products for their work.
• Interior architects and designers: Professionals who select products for interior, kitchen and bathroom projects.
• Property developers and contractors: Businesses that purchase products for renovation, construction and property projects.
• Online resellers: Webshops and resellers that want to add our brands and products to their range.

Other professional businesses are also welcome to apply for our partner programme.

What are the benefits of a B2B account?

A free business partner account gives you access to a range of benefits designed specifically for professional customers.

• Up to 20% partner discount: Enjoy attractive discounts based on your partner tier and purchase volume.
• Exclusive B2B prices: Access special business prices and trade terms.
• Fast shipping: Thanks to our own stock, many products can be shipped quickly from our warehouse.
• Business support: Personal guidance and support for professional purchases and projects, where available.
• Marketing and sales materials: Access available high-resolution product images, technical documentation and installation manuals.
• Extensive range: Explore our collection of kitchen taps, sinks, bathroom taps and matching accessories.
• Online order management: Easily manage your orders, invoices and other available features through your personal Customer Dashboard.

How does our partner discount work?

Our B2B Partner Programme has different partner tiers. Depending on your purchase volume and the applicable programme terms, you may qualify for increasing discounts.

• Bronze: 10% partner discount.
• Silver: 15% partner discount.
• Gold: 20% partner discount.

Your partner tier is determined according to the terms of our B2B Partner Programme.

The actual discount may depend on your partner status, the products concerned and any exceptions.

For more information about partner tiers and terms, visit our B2B Partner Page.

Can I place a business order without a B2B account?

Yes, you can place a business order without joining our B2B Partner Programme.

You can order directly through our webshop and enter your company details at checkout, where this option is available.

A B2B partner account is therefore not required to place a business order with us.

However, if you would like to benefit from exclusive business prices, partner discounts and additional benefits, we recommend registering for our B2B Partner Programme free of charge.

How can I register as a B2B partner?

Registering for our Loriano B2B Partner Programme is easy and completely free.

You can register directly through our B2B Partner Page. You can also find this page at any time through the footer at the bottom of our webshop.

Here's how it works:

1. Open the B2B Partner Page
   Go to our B2B Partner Page.
2. Enter your company details
   Complete the online registration form with your company details and contact information.
3. Submit your application
   Once you have entered all the required information, you can submit your registration application.
4. Review of your application
   We will check your details and review your application to join the partner programme.
5. Enjoy your partner benefits
   Once approved, we will inform you of your partner status and the available business benefits.

Would you also like to benefit from exclusive B2B prices? Register here as a Loriano B2B partner.

Can I request a quote for a larger order?

Would you like to order 5 or more items? You can easily request a personalised quote.

This option is available to both private and business customers.

How to request a quote:

1. Open the Helpdesk Chat on our webshop.
2. Click the "I want to request a quote for 5+ items" button.
3. Complete the online quote form with the products you want, quantities and your contact details.
4. Submit your request.

Our team will then review your request and prepare a suitable proposal, including the applicable prices and any shipping costs.

Requesting a quote is without obligation and does not automatically mean that additional discounts will be granted.

Do different terms apply to business orders?

Yes, different terms may apply to business purchases than to orders placed by private consumers.

For example, the statutory right of withdrawal for consumers and our voluntary 30-day returns service do not automatically apply to business purchases.

Business orders therefore cannot necessarily be cancelled or returned.

Business orders are subject to the applicable business terms and any separately agreed arrangements.

Do you have questions about the terms for a specific business order? Please contact us through our Helpdesk Chat.

Can I place an international business order?

Loriano operates in several European countries and allows business customers to order products through our webshops.

Available shipping methods, payment options and any business terms may vary by country.

Current stock availability and estimated delivery times are shown on the product page and at checkout.

We recommend ordering through the Loriano webshop intended for your destination country. This will show you the shipping and payment options available for your order.

Questions about placing a business order?

Would you like to know more about our B2B Partner Programme, available partner discounts or placing a business order?

Visit our B2B Partner Page for more information and to register directly.

Do you have any other questions? Feel free to contact us through our Helpdesk Chat.

Become a Loriano B2B partner and enjoy exclusive business benefits, attractive partner prices and an extensive range for professionals.

Explore the B2B Partner Programme and register your business.

Can I exchange a product?

Have you ordered a product but would prefer a different colour, size or version? No problem! At Loriano, you can simply order a different product and return the original item in accordance with our returns policy.

We do not offer a direct exchange service. Instead, you return the original product and place a new order for the item you want.

This allows you to order the right product straight away, without having to wait for your return to be processed.

1. Register the original product for return

Would you like to exchange a product? You can simply register the original item for return.

There are two ways to do this:

• Via your Customer Dashboard: Log in to your account, open the relevant order and click the "Return" button to register your return.
• Via our Helpdesk Chat: Select "Question about an order" and then "Register a return". Then follow the steps in the online returns form.

Once you have registered your return, you will receive the available return instructions and the correct return address.

Our return conditions and any return costs apply to the original order.

2. Place a new order

You can order the product you want directly through our webshop.

This means you do not have to wait until we have received and processed your return.

Our advice: Before placing your new order, carefully check the product specifications, dimensions, colour and version.

The current stock status and estimated delivery time are shown on the product page and during checkout.

3. When will I receive my refund?

Once you have returned your original order, we will process the return in accordance with our returns policy.

After the applicable inspection, you will receive any refund to which you are entitled via your original payment method, within the applicable refund period.

In the case of a statutory withdrawal, the statutory refund periods and conditions apply. In that case, we may withhold the refund until we have received the goods or until you have provided proof that you have sent them back, whichever occurs first.

Please note: Your new order is paid for and processed separately. The purchase price of your original order is not automatically deducted from the cost of your new order.

4. What are the conditions for returns?

For consumers, Loriano offers the option to return products up to 30 days after receipt, in accordance with our returns policy.

During the first 14 days, the statutory right of withdrawal generally applies. Additional conditions apply to our extended return period from day 15 through day 30.

We recommend handling the product with care, keeping all its parts together and, if possible, returning it in its original packaging.

You can find the applicable return conditions and any return costs in our returns policy.

5. What if I received the wrong product or a defective product?

Have you received a different item from the one you ordered, or is your product damaged or defective?

In that case, do not use the standard returns procedure for an exchange.

Instead, you can submit a service request via our Helpdesk Chat.

You can describe the issue and, if necessary, add photos using the online service form. A service ticket will be created automatically when you submit the form.

Our service team will assess your report and provide an appropriate solution in accordance with the applicable conditions.

6. Can I exchange only part of my order?

Yes, you can return one or more items from an order and order other products instead.

During the returns process, select only the items you want to send back.

You can keep the other products from your original order.

Need help choosing an alternative?

Not sure which product best suits your needs?

Take a look at the "Compare similar products – Alternatives" section on the product page. There you will find similar products that may be a better fit for your needs.

Always check the current stock status, dimensions and product specifications before placing a new order.

Do you have any further questions? Our Helpdesk Chat will be happy to help.

In summary: how exchanges work at Loriano

1. Register the original product for return via your Customer Dashboard or Helpdesk Chat.
2. Place a new order for the product you want.
3. Send the original product back in accordance with the return instructions.
4. Receive a refund for your return in accordance with our returns policy.

This way, you can receive the product you want as quickly as possible, without waiting for a traditional exchange process.

Can I receive an invoice?

Yes, at Loriano you can easily view and download your invoices online. You can find all available invoices in your personal Customer Dashboard on our webshop.

You do not need to submit a separate request to our customer service team. As soon as your invoice is available, you can download it yourself in PDF format.

How can I download my invoice?

Do you have a customer account? You can easily find your invoice by following these steps:

1. Log in to your account
   Go to our webshop and click the account icon in the top right corner.
2. Open your Customer Dashboard
   Go to your order overview.
3. Select your order
   Find the order for which you want to download the invoice.
4. Download your invoice
   Open the relevant order and download the available invoice as a PDF file.

You can view and download your invoices again at any time via your Customer Dashboard.

Did you order as a guest?

Did you place your order without creating a customer account? No problem!

You can still create a free customer account using the same email address you used for your order.

This gives you access to your personal Customer Dashboard, where you can manage your orders and available invoices.

A customer account also gives you access to several useful features:

• View your current and previous orders.
• Download invoices in PDF format.
• View the current order status and tracking information.
• Easily request returns.
• Submit service and warranty requests.
• Save favourite products to your wish list.

Can I also receive a business invoice?

Yes, invoices are also available for business orders.

When placing an order on behalf of a company, we recommend entering your company details and, if applicable, your VAT number correctly during checkout.

The invoice is prepared based on the billing details available for your order.

Please check these details carefully before finalising your order.

You can also download your business invoices via your personal Customer Dashboard.

I can't find my invoice. What should I do?

If you can't find your invoice, first check that you are logged in with the correct email address and have opened the relevant order.

An invoice may not yet be available because the order or payment is still being processed.

Have you checked these details but still can't find your invoice? Please contact us via our Helpdesk Chat. We will be happy to help.

Our advice: create a free customer account

Although you can also order as a guest at Loriano, we recommend creating a free customer account.

That way, you can find all your orders, invoices and available service features in one convenient place in your personal Customer Dashboard.

Download your invoices whenever it suits you, without having to wait for our customer service team.

We understand that organizing an installation can feel overwhelming, especially when you're planning a kitchen or bathroom renovation. While we don’t provide installation services ourselves, we’re here to support you in every other step to make the process as easy as possible.

Why don’t we offer installation?

Our goal is to provide top-quality products with fast and reliable delivery. By not including installation, we give you the freedom to choose the technician or plumber that best suits your schedule, location, and preferences.

When should you book your installer?

We strongly recommend waiting until your entire order has been delivered and checked before scheduling any installation.

This helps you avoid:

• Extra costs for rescheduling

• Installers arriving before everything is delivered

• Delays caused by missing or damaged parts

Do you provide technical drawings or installation instructions?

Yes! Almost all our product pages include technical drawings, displayed right next to the product images — there’s no need to download anything separately.

These documents are extremely helpful for both you and your installer when planning the setup.

We also include an installation and maintenance manual in every package, so you’ll have everything you need as soon as your product arrives.

Tip: Feel free to send these drawings or instructions to your installer in advance — it makes planning even easier!

Need help choosing the right product?

Not sure which tap or sink is the best fit for your space? We’re happy to help!
Let us know your cabinet dimensions or preferred installation type, and we’ll guide you to the best option — so you can shop with confidence.