Warranty

We place great importance on the quality of our products and therefore offer clear warranty terms.

Legal Warranty

For all items purchased from us, the legal warranty applies in accordance with EU regulations. This means that a product must meet the expectations that you, as a consumer, may reasonably have of it for a period of 2 years from delivery.

Commercial Warranty

In addition to the legal warranty, we offer a standard commercial warranty of 2 to 15 years, depending on the brand and category of the product. This warranty covers manufacturing defects and structural faults. The commercial warranty does not affect or limit your legal rights.

WHAT IS NOT COVERED

Our warranty covers manufacturing defects and structural faults, but it cannot apply to every situation. Damage caused by misuse, incorrect installation, failure to follow maintenance guidelines, or exposure to harsh or acid-based cleaning chemicals falls outside of the scope of coverage.

Cosmetic wear and tear such as minor scratches, surface abrasion, discoloration, dents, and limescale buildup due to water conditions or abrasive products are not considered defects.

Please note that brass and uncoated metallic finishes are living materials and will naturally oxidize, develop patina or variations in tone over time. These changes are part of expected properties of the material and are not covered under warranty. Other finishes (black, white, gunmetal, copper/gold tones) are coated surfaces where normal wear, minor shade or texture variation, and changes resulting from cleaning habits or water conditions are excluded from coverage.

Please note that our warranty exclusively covers the product itself for manufacturing defects (repair or replacement, as applicable). Assembly/disassembly costs, plumber call-out fees, travel expenses, and installation work carried out by third parties are strictly excluded.

Making a Warranty Claim

Whether your product is covered under the 2-year legal guarantee or an extended commercial warranty of up to 15 years, submitting a request is simple and managed directly through our HelpdeskChat.

For claims within the 2-year legal guarantee period, our support team will handle your request directly. For commercial warranty claims after the initial 2-year period, claims are governed by the respective manufacturer's terms. You may reach out to the manufacturer directly, or our team will, at our discretion, gladly assist you by providing contact details or acting on your behalf to help resolve the issue.

To submit a warranty claim, please contact our customer service via the HelpdeskChat and specify that it is a warranty claim. Please describe the problem as clearly as possible and attach clear photos or videos of the issue along with a copy of your invoice or proof of purchase. We will assess your claim and provide a solution within 30 days, keeping you fully informed if additional evaluation time is needed.

More Information

For detailed warranty terms, you can refer to our General Terms and Conditions. If you have further questions, please feel free to contact our customer service, we are happy to assist you!

Do you need help or would you like to submit a service request? This can be easily done through our HelpdeskChat, located at the bottom right of our website. Our team is ready to assist you quickly and efficiently!

How do I submit a service request?

Follow the steps below to submit a service request:

• Open the HelpdeskChat
• Click on the Live HelpdeskChat at the bottom right of our website.
• Select "Send us a message".
• Select your service request
• Choose the option "I would like to submit a service request".
• Select the order number related to the issue.
• Choose the product for which you would like to submit a service request.
• Upload photos or videos

You will be given the option to upload photos and/or videos of the issue directly in the chat.

After submitting, you will receive a Service Ticket number, which allows you to track the status of your request.

We will assess your claim and provide a solution within 30 days. If more time is required, we will inform you of this.

If you have any further questions, feel free to contact our customer service, we are happy to assist you!